If the refund is approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
In the event you receive an item that differs from what you have ordered, please contact us first at We can investigate further and advise the quickest way to have it resolved. We will offer a refund or replacement if the product is assessed as having a major failure. Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. Please do not send your purchase back to the manufacturer.įor some product assessments, we may have to liaise directly with the manufacturer or their repair agent. To complete your return, we require a receipt or proof of purchase.Īny expenses relating to the return of your product will typically have to be paid by you. It must also be in the original packaging. To be eligible to return, your item must be unused and in the same condition that you received it. If ten business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. However, if you are not happy with your product, At our discretion, we may decide to exchange or provide you with a credit note or a gift card, providing the product is returned to us in its original new condition with proof of purchase. We are not required to replace your product if you simply change your mind or you have used the product. You are entitled to a replacement, credit or refund where the item(s) fault after we have inspected.
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